655: Error E301 on registration of the Sibelius Licence Server
Error E301 indicates that you have specified the incorrect number of network seats for your given serial number. Please follow the steps below to rectify this problem.
Are you using the correct serial number?
The Licence Server will only run correctly with a network serial number, which usually start with the letters SCMM, SCEW, or SCEG.
Are you specifying the correct number of network seats?
E301 errors are most commonly caused by entering the incorrect number of network seats. If you have multiple network serial numbers, it is important to match the correct number of seats to the correct serial number.
Ensure you are running the latest Licence Server
The latest builds of our various licence servers are available for free download at www.sibelius.com/network. We recommend you always run the latest version of the Licence Server for your version of Sibelius.
Reset the serial number
As a last resort, you can entirely remove the Sibelius serial number information from the Licence Server as follows:
This article describes solutions for the problem where Sibelius may crash when you have Kaspersky Internet Security installed.
Mac
- Quit the Licence Server completely, and that any daemon process has been terminated.
- Navigate to this folder: /Library/Application Support/Sibelius Software
- Delete the Licence Server folder.
- Empty the trash.
- Restart the Licence Server
Windows
- Quit the Licence Server completely, and ensure that any Windows service has been terminated.
- Click Start and type '%appdata%' without the quotation marks into the search field.
- The Application Data folder appears, click on it.
- Navigate to the Sibelius Software folder, and remove the Licence Server folder.
- Empty the recycle bin.
- Restart the Licence Server.
Details
Product |
Sibelius |
Versions affected |
1.003 - 1.4, 2 - 2.11, 3.0 - 3.1.3, 4.0 - 4.1, 5.0 - 5.2.5, 6.0 - 6.2, 7.0 - 7.1 |
Changed |
14 Jun 2011 |
