654: Keyboard shortcuts not working

If you find your keyboard shortcuts don't work, or they produce the wrong feature i.e. the latter P enters an interval rather than starting playback, there are a few things you can try:

Check you are using the Standard Menus and Shortcuts:

• Go to File, Preferences and choose Menus and Shortcuts on the left
• From the Current feature set: drop-down, make sure you have the Standard Menus and Shortcuts. This will ensure that all features are available and the shortcuts are the stanard set i.e. P for Play.

Check to see if you have the QWERTY Input on. This is found on the on screen keyboard so to check this, go to the Window menu and choose Keyboard. If QWERTY Input is on, click the button along the top of the keyboard to turn it off.

If neither of the above fixes the issue, check to see if you have Comcast Constant Guard installed. If you have, this may be causing the problem. To work around this for now, you can uninstall GuardedID from Start, Control Panel, Add or Remove Programs or Programs and Features.

For more information, please see Comcast's website for details.