596: Can not run the Sibelius 5 updater

Problem:

If you find you are unable to run the Sibelius 5.2.5 updaters it could be that your computer doesn't know what to do with the .msp file. The .msp files are Microsoft Patch files that we use to 'patch' or 'upgrade' Sibelius. Some older programs used to use the same files extension .msp so it could be that your computer doesn't realise it's meant to be upgrading Sibelius but is trying to open it as a graphic (which won't be very pretty).

Solution:

The solution is to run the msp file manually:

Firstly be sure to download and save the Sibelius 5.2.5 updater to your Desktop.

Go to Start and type cmd into the search box at the bottom and press return on your keyboard. (If you're still on Windows XP go to Start, Run and type cmd into that window and click OK).

A command window should appear. Now type:

cd desktop

and press Return. Then Type:

msiexec /update Sibelius52to525UpdateEnglish.msp

and press Return. This will run the updater so follow the on-screen instructions.

NOTE: If you immediately get a window that shows the msiexec install options then you will have mispelt something. Close this and press the up arrow key on your keyboard to re-enter your last line (to save you typing it all again) and check for any mistakes i.e. the \ or / are the wrong way round. Also check the name of the updater file on your Desktop as it could be Sibelius51to525UpdateEnglish.msp or Sibelius52to525UpdateEnglish.msp

Once this has finished you should run Sibelius 5 and go to Help, About Sibelius to check it says version 5.2.5 along the bottom after your serial number.

If you are having problems with the above, you can either Click here to request Sibelius 5.2.5 DVD or contact technical help.