582: 'The serial number of this copy of Sibelius 5 is invalid'
Problem:
When you start Sibelius you receive the following message...
The serial number of this copy of Sibelius 5 is invalid. Please reinstall your copy of Sibelius 5
...but reinstalling Sibelius does not correct the problem.
Solution:
We have created an application that will remove the problematic information, allowing you to re-enter your serial number.
Windows
Sibelius 5
Please note that this application will only reset Sibelius 5 () registration. If you are using Sibelius First () or Sibelius Student () please select the appropriate version.
- Open this archive: Sib5RegReset.zip. If you've having difficulties opening this archive, please click here to read more.
- Run the Sib5RegReset application contained within the archive
- Follow the prompts to reset your registration information
- Run Sibelius
- You will be asked if you have a registered copy of an earlier version installed: choose No
- Carefully re-enter your Sibelius serial number, including all letters, and click OK
If you are still experiencing difficulties, please use the button to the right to contact technical support.
Sibelius 5 First
Please note that this application will only reset Sibelius First () registration. If you are using Sibelius 5 () or Sibelius Student () please select the appropriate version.
- Open this archive: Sib5FirstRegReset.zip. If you've having difficulties opening this archive, please click here to read more.
- Run the Sib5FirstRegReset application contained within the archive
- Follow the prompts to reset your registration information
- Run Sibelius
- You will be asked if you have a registered copy of an earlier version installed: choose No
- Carefully re-enter your Sibelius serial number, including all letters, and click OK
If you are still experiencing difficulties, please use the button to the right to contact technical support.
Sibelius 5 Student
Please note that this application will only reset Sibelius Student () registration. If you are using Sibelius 5 () or Sibelius First () please select the appropriate version.
- Open this archive: Sib5StudentRegReset.zip. If you've having difficulties opening this archive, please click here to read more.
- Run the Sib5StudentRegReset application contained within the archive
- Follow the prompts to reset your registration information
- Run Sibelius
- You will be asked if you have a registered copy of an earlier version installed: choose No
- Carefully re-enter your Sibelius serial number, including all letters, and click OK
If you are still experiencing difficulties, please use the button to the right to contact technical support.
Macintosh
Sibelius 5
Please note that this application will only reset Sibelius 5 () registration. If you are using Sibelius First () or Sibelius Student () please select the appropriate version.
- Save this disk image: Sib5RegReset.dmg
- A new volume called Sibelius 5 Registration Reset Tool should appear on your Desktop. If it doesn't, double-click on the disk image (Sib5RegReset.dmg) to mount it
- Open the new volume and run the Sibelius 5 Registration Reset Tool contained therein
- Follow the prompts to reset your registration information
- Run Sibelius
- You will be asked if you have a registered copy of an earlier version installed: choose No
- Carefully re-enter your Sibelius serial number, including all letters, and click OK
If you are still experiencing difficulties, please use the button to the right to contact technical support.
Sibelius 5 First
Please note that this application will only reset Sibelius First () registration. If you are using Sibelius 5 () or Sibelius Student () please select the appropriate version.
- Save this disk image: Sib5FirstRegReset.dmg
- A new volume called Sibelius 5 First Registration Reset Tool should appear on your Desktop. If it doesn't, double-click on the disk image (Sib5FirstRegReset.dmg) to mount it
- Open the new volume and run the Sibelius 5 First Registration Reset Tool contained therein
- Follow the prompts to reset your registration information
- Run Sibelius
- You will be asked if you have a registered copy of an earlier version installed: choose No
- Carefully re-enter your Sibelius serial number, including all letters, and click OK
If you are still experiencing difficulties, please use the button to the right to contact technical support.
Sibelius 5 Student
Please note that this application will only reset Sibelius Student () registration. If you are using Sibelius 5 () or Sibelius First () please select the appropriate version.
- Save this disk image: Sib5StudentRegReset.dmg
- A new volume called Sibelius 5 Student Registration Reset Tool should appear on your Desktop. If it doesn't, double-click on the disk image (Sib5StudentRegReset.dmg) to mount it
- Open the new volume and run the Sibelius 5 Student Registration Reset Tool contained therein
- Follow the prompts to reset your registration information
- Run Sibelius
- You will be asked if you have a registered copy of an earlier version installed: choose No
- Carefully re-enter your Sibelius serial number, including all letters, and click OK
If you are still experiencing difficulties, please use the button to the right to contact technical support.
Details
Product |
Sibelius |
Versions affected |
5.0 - 5.2.5 |
Changed |
17 Dec 2008 |