509: New Sibelius 4 Licence Server installation instructions

Problem

Windows:

The event log of communication between the Sibelius 4 Licence Server and the clients is full - Windows Solution.

Mac:

Clients lose connection with the Licence Server after 2 or 3 minutes - Mac Solution.

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Solution - Windows

There is a new updated version of the Sibelius 4 Licence Server application.

To use the new version on your server you will need to stop it running as a service or daemon, replace the LicenceServerV4 application and restart it as a service or daemon. To do this please follow the instructions below:

• Open a command Window by going to Start > Run, type in cmd and click OK.
• Navigate to the folder where the LicenceServerV4 is located.
• If the Licence Server is already running as a windows service type in :

LicenceServerV4 -v -uninstall

and press Return.

• In Windows Explorer navigate to the folder where the Licence Server is and delete the LicenceServerV4.exe application.
• Download the .zip file from here
• Unzip the contents and copy the new LicenceServerV4.exe into the original folder
• Back in the command window type :

LicenceServerV4 -v -install

and press Return.

This will start the new Licence Server application as a Windows service and will be started automatically.

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Solution - Mac

There is a new updated version of the Sibelius 4 Licence Server application. NOTE: This is only an updater - do not use this version for a fresh installation. Contact Technical Help if you have any queries.

To use the new version on your server you will need to stop it running as a service or daemon, replace the LicenceServerV4 application and restart it as a service or daemon. To do this please follow the instructions below:

• Open a Terminal Window (you can run Terminal from HardDrive, Applications, Utilities)
• Type in :

ps -a

and press Return.

If the Licence Server is running as a Mac daemon this will be shown as:

/usr/local/bin/LicenceServerV4 -v -D

The first section of this is the path to where the LicenceServerV4 application is installed, and it's there where the new version needs to be copied into. The path may vary so where the instructions state the path of /usr/local/bin you should put in the path where your copy of the Licence Server is instead.

• Now type in :

cd /usr/local/bin

and press Return.

• Type in :

sudo bash -login

and press Return.

• Type in the Administrator's password and this should now say root but if it doesn't then you need to ask your IT support team to help with this.
• Type in :

./stop_licence_server

and press Return.

• Then outside of this window you should save the zip file from here to your desktop (or similar). The application inside should be copied into the same folder you stated earlier (either /usr/local/bin or /usr/bin) to replace the old one. To get to this folder in Finder you should go to the Go menu, Go to Folder.
• Type in :

/usr/local/bin

and press Return.

• Copy the new LicenceServerV4 into the folder. You may need to authenticate this with the administrator's password.
• Back in the Terminal window type in :

./start_licence_server

and press Return.

This will start the new Licence Server application as a Mac daemon and will be started automatically.