492: Unable to open Sibelius 4

If your copy of Sibelius refuses to startup there are a couple of possible causes:

1. Your soundcard or audio/MIDI interface needs reinstalling. To do this you will need to go to the website of the sound card or Audio/MIDI interface manufacturer to download and reinstall the latest drivers.

Some common websites are:

• Sound Blaster (UK) - (US)
• MOTU
• M-Audio
• Edirol and Roland
• Yamaha USB Drivers
• RME Hammerfall
• Tascam
• Terratec

2. It has been possible that the last time Sibelius 4 with the Kontakt player ran it didn't close properly and therefore didn't create the preference files correctly.

To 'Reset' Sibelius and the Kontakt Player to the way it was when you first installed it you should:

On Windows:

• Close Sibelius - you may need to end the task by doing Ctrl+Alt+Delete
• Open or Run this compressed file
• Double-click the reset_sibelius4_and_kontaktplayer file it contains
• When asked if you want to add the contents of the key to your Registry, click Yes
• Click OK when informed that the contents of the key were successfully added.
• Start Sibelius again and this time Sibelius should start up with no problems. You will notice however that such preferences as the Kontakt Player's registration (which you don't register again if you have already registered the Kontakt Players) and the Playback and Input devices will need to be set again.

If you are still having problems please click the Contact technical help button to the right.

On Mac:

• Close Sibelius - you may need to Force Quit it by doing Apple+Alt+Escape.
• Go to HardDrive > Users > Your Username > Library > Prefernces
• Drag into the Trash com.sibelius.sibelius4.plist and siblib.plist
• Empty the Trash
• Start Sibelius again and this time Sibelius should start up with no problems. You will notice however that such preferences as the Kontakt Player's registration (which you don't register again if you have already registered the Kontakt Players) and the Playback and Input devices will need to be set again.

NOTE: This will only effect Sibelius and the Kontakt Players and has no affect on any other program

If you are still having problems please click the Contact technical help button to the right.

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