Sibelius - the leading music composition and notation software

'locked out'

Messages in this thread

locked out - Mary WillAllen, 05 May 04:17AM

Re: locked out - Robin Walker, 05 May 08:56AM

Re: locked out - Justin at Sibelius, 06 May 11:18PM

Re: locked out - Ingrid, 07 May 01:22PM

locked out
Posted by Mary WillAllen - 05 May 04:17AM

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What do I do with this message: Cloudflare Ray ID 86efOe398eebc493 ? I was making a pdf to send some music out, and I was abruptly locked out of my Sibelius Ultimate program.

Re: locked out
Posted by Robin Walker - 05 May 08:56AM

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Open a case with Avid Support.

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Sibelius 2024.3/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.

Re: locked out
Posted by Justin at Sibelius - 06 May 11:18PM

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If you have a case with Avid support already, can you give me the case number? If you prefer, I will get a customer service agent to contact you directly if you give me your email.

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Justin Tokke, Senior Product Designer at Sibelius
[email protected]

Contact the Sibelius support team:
https://www.avid.com/learn-and-support/contact-audio-and-music-support

KB and other resources:
https://www.avid.com/sibelius/learn-and-support

Re: locked out
Posted by Ingrid - 07 May 01:22PM

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Email me the following so that we can open a support case for you:

- Sibelius system ID
- email address (or email address associated with your My Avid account)
- current operating system version (Mac? Windows? Specify version)
- Screenshot of Avid Link > Products tab showing Avid Link and Sibelius versions installed

--
Ingrid
Avid Customer Support
[email protected]

Quick reply

Messages in this thread

locked out - Mary WillAllen, 05 May 04:17AM

Re: locked out - Robin Walker, 05 May 08:56AM

Re: locked out - Justin at Sibelius, 06 May 11:18PM

Re: locked out - Ingrid, 07 May 01:22PM