617: Font characters do not appear correctly in Sibelius 6.1 on Mac OS X 10.4 Tiger, 10.5 Leopard and 10.6 Snow Leopard

Problem

After installing Sibelius 6.1 for the first time on a Mac running Mac OS X, you may encounter noteheads, clefs and other characters inside Sibelius do not appear correctly: either the wrong symbol may appear, or the symbols may actually be completely invisible.

This is caused by a problem with the fonts getting activated that is specific to Mac OS X.

Solutions

The recommended solution is to upgrade to Sibelius 6.2, which you can download here. Please note that after updating to Sibelius 6.2, if you need to run Sibelius 6 and Sibelius 5 on the same computer, you should check Help Center article A636.

The following solutions can all be used with Sibelius 6.1, if for some reason you are unable to update to Sibelius 6.2.

Use Font Book.

• Run Font Book from your Applications folder
• Select all of the Inkpen2, Opus, Reprise and Helsinki fonts using Command-click
• Right-click and choose Disable Fonts
• When asked to confirm, click Disable
• Now right-click again and choose Enable Fonts
• Now run Sibelius again

If that doesn't work, you can simply delete the Sibelius fonts and reinstall them.

• Quit Sibelius
• In the Finder, go to /Users/username/Library/Fonts and /Library/Fonts
• Drag all the Opus, Inkpen2, Helsinki and Reprise fonts to the Trash
• Empty the Trash
• Now, download and install Scorch, which includes the latest versions of the Sibelius fonts.
• Restart your computer and then start Sibelius

If that doesn't work, it is likely that the system font caches are damaged and need to be recreated.

• Quit Sibelius
• In the Finder, go to /Users/username/Library/Fonts and /Library/Fonts
• Drag all the Opus, Inkpen2, Helsinki (Sibelius 4 & 5) and Reprise (Sibelius 5 only) fonts to the Trash
• Empty the Trash
• Download and install OnyX
• Run OnyX and click Cancel when asked if you want OnyX to check your start-up volume.
• Click the Cleaning button (with an icon representing a broom)
• On the Fonts tab, make sure the System and Users checkbox is switched on, then click Execute
• You'll be told that all applications will be shut down: click Continue
• A progress bar appears as the font caches are cleaned. Once this has completed, click Restart to restart your computer
• Once your computer has rebooted, run Sibelius again, and all your fonts will be back to normal.